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	<title>Foreigners in Denmark's Blog &#187; Customer service</title>
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		<title>Foreigners in Denmark's Blog &#187; Customer service</title>
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		<title>Trustpilot &#8211; the consumer&#8217;s watch dog</title>
		<link>http://blog.foreignersindenmark.dk/2009/09/11/trustpilot-the-consumers-watch-dog/</link>
		<comments>http://blog.foreignersindenmark.dk/2009/09/11/trustpilot-the-consumers-watch-dog/#comments</comments>
		<pubDate>Fri, 11 Sep 2009 07:52:09 +0000</pubDate>
		<dc:creator>paulathecatlady</dc:creator>
				<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Denmark]]></category>
		<category><![CDATA[trustpilot]]></category>

		<guid isPermaLink="false">http://blog.foreignersindenmark.dk/?p=109</guid>
		<description><![CDATA[As their own description says, Trustpilot is a consumer watch dog portal. On the website, consumers can write reviews of stores and give them a grade from 1 to 5 &#8211; and there is nothing the store can do about bad reviews &#8211; they are there to stay! Stores that don&#8217;t shape up end up [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.foreignersindenmark.dk&blog=7229623&post=109&subd=foreignersindenmark&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<p><img class="size-full wp-image-110 alignleft" title="trustpilot" src="http://foreignersindenmark.files.wordpress.com/2009/09/trustpilot.jpg?w=250&#038;h=174" alt="trustpilot" width="250" height="174" /><strong>As their own description says, </strong><em><strong><a href="http://www.trustpilot.dk" target="_blank">Trustpilot</a></strong></em><em><strong> </strong></em><strong> is a consumer watch dog portal.</strong> On the website, consumers can write reviews of stores and give them a grade from 1 to 5 &#8211; and there is nothing the store can do about bad reviews &#8211; they are there to stay! Stores that don&#8217;t shape up end up with a poor customer service reputation and can even be found on search engines &#8211; Good news for the ones who takes us &#8211; the customers &#8211; seriously and errr not so good news for the ones who don&#8217;t!</p>
<p><strong>Denmark, in my eyes, the land of &#8220;ok&#8221; customer service</strong> and overpaid employees have a lot to learn from how customer service should be handled &#8211;  the &#8220;Mc Donald&#8217;s smiley employees&#8221;, which is a reflection of one of the company&#8217;s core values (great customer service) does indeed pay off. But Trustpilot ratings can still help us decide what shops don&#8217;t deserve our business and which do.</p>
<p>The portal is available for the American, British, Romanian, Danish, Russian and German markets. It has also a resouceful tool, called <a href="http://www.trustpilot.dk/Download.aspx" target="_blank">Trustpilot Guard</a>, which a person can download and then be able to see the &#8220;rating&#8221; of the shops shown on the search engine results.</p>
<br />Posted in Customer service, Denmark Tagged: Customer service, trustpilot <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/foreignersindenmark.wordpress.com/109/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/foreignersindenmark.wordpress.com/109/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/foreignersindenmark.wordpress.com/109/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/foreignersindenmark.wordpress.com/109/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/foreignersindenmark.wordpress.com/109/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/foreignersindenmark.wordpress.com/109/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/foreignersindenmark.wordpress.com/109/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/foreignersindenmark.wordpress.com/109/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/foreignersindenmark.wordpress.com/109/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/foreignersindenmark.wordpress.com/109/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.foreignersindenmark.dk&blog=7229623&post=109&subd=foreignersindenmark&ref=&feed=1" />]]></content:encoded>
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			<media:title type="html">paulathecatlady</media:title>
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